- Time of issue:2020-10-24 15:24:38
Professional Service Team
The company has a well educated and trained, experienced technical support and after-sales service team, to provide customers with timely and convenient after-sales service, the "customer first" service to the best of the implementation of every service process. The company has served many government and large enterprise customers, and customer satisfaction has been maintained at a high level.
Strict service standards and perfect service measures
The company has established a sound technical support and after-sales service system. In order to ensure the quality of after-sales service, we have established a series of service specifications, regular normative education for each employee, regular technical training for employees, so that they can efficiently serve users. Establish detailed service records for each site service and customer consultation. To establish a customer complaint mechanism, customers can complain to our company if they are not satisfied with our service, and we will give a response to each complaint. It has a perfect mechanism of fault notification, handling and response.
Technical support and organizational guarantee of service system
Members of the product implementation and after-sales service department are responsible to the group leader, who is responsible to the project manager, and the project manager is responsible to the company leader. The management mode adopts vertical management and unified management to ensure the smooth implementation of software products. Members of the product implementation and after-sales service department are responsible for the technical support and operation maintenance during the operation of the system after its implementation.